Frequently Asked Questions
Everything you need to know about our conscious approach to modern tailoring.
Where does mfpen ship to?
We offer worldwide shipping. Delivery times vary by region, typically taking 2-4 business days within Europe and 5-7 business days for the rest of the world.
What is your return policy?
You can return your order within 14 days of receipt. Items must be in original condition with all tags attached. Please note that return shipping costs are the responsibility of the customer.
How do you source your fabrics?
We prioritize sustainability by using deadstock fabrics from Italian mills, organic cotton, and recycled fibers to minimize our environmental impact while maintaining high quality.
How do I find the right size?
Our garments often feature a relaxed or oversized fit. We recommend checking the specific measurements provided on each product page or contacting our support team for personalized advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Klarna for flexible payment options.
Are duties and taxes included in the price?
For orders within the EU, VAT is included. For international orders outside the EU, duties and local taxes may be applied by customs in the destination country and are the responsibility of the recipient.